Refund Policy

1. Scope

This Refund Policy applies to OnlyFit subscriptions sold directly by Internet Investments Group through the OnlyFit website. In this policy, “we”, “us”, and “our” refer to Internet Investments Group. Purchases made through an app store or another reseller are subject to that provider’s refund process unless applicable law requires us to handle the request.

This policy works together with the Terms of Service and does not reduce any consumer right that cannot legally be waived. Terms of Service.

Meta Horizon Store purchases

This voluntary 14-day website refund policy does not apply to subscriptions billed by Meta. For a Meta billing question or refund request, use the receipt and Meta support process. Meta subscription and refund terms apply to its charges, subject to mandatory consumer rights. Contact OnlyFit support if paid access is unavailable. Meta currently states that subscription payments are generally non-refundable; mandatory legal rights remain.

2. When a payment is eligible

Subject to reasonable verification, a payment is eligible for a full or appropriate proportional refund in the following situations:

• The same purchase was charged more than once, or the charged amount does not match the checkout confirmation.
• The payment was unauthorized and is verified as such after a security review.
• A material OnlyFit technical problem prevented access for a substantial part of the paid period, and we could not restore the paid service after you contacted support.
• An individual website payment may qualify when requested within 14 days and there has been no meaningful use of paid access since that payment.
• A refund or withdrawal right is required by the law that applies to you.

3. What “meaningful use” means

We consider the actual use of paid features after the relevant charge, not merely opening an email or signing in. Meaningful use can include repeatedly opening personalized workouts or meal plans, completing sessions, downloading substantial paid materials, or otherwise consuming a significant part of the subscription.

We assess use consistently and in context. Activity before a payment is not treated as use of access paid for by that payment.

4. Situations normally not eligible

Except where law requires otherwise, we normally do not refund:

• A paid period that has been substantially used, simply because you changed your mind or no longer need the plan.
• A payment reported more than 14 days after it occurred when paid access was available or meaningfully used.
• The unused portion of the current paid billing period after a standard cancellation; access normally continues until that period ends.
• Dissatisfaction with fitness, nutrition, or weight outcomes. Results depend on individual circumstances and are not guaranteed.
• Foreign-exchange, bank, card, or payment-provider fees that we did not receive.
• A purchase made through an app store or reseller when that provider controls the payment and refund.

5. Installment and renewal requests

Cancel in your OnlyFit subscription settings before the next scheduled payment to stop future charges. If you do not cancel before the next billing period begins, we charge the full price again for your chosen period. An individual website payment may qualify when requested within 14 days and there has been no meaningful use of paid access since that payment.

Cancellation stops future charges after the current paid billing period and normally keeps access until that period ends. During the first three days, this can end access before the full plan term. After all three installments are paid, access continues through the paid term. Cancellation does not automatically refund completed payments.

6. How to request a refund

1. Email support from the address connected to your OnlyFit account.
2. Include your transaction or order identifier, payment date, amount, selected plan, and a brief explanation.
3. If the request concerns a technical issue, explain what happened and any troubleshooting already attempted.
4. We may request limited additional information needed to verify the payment, identity, use, or technical issue.

We will communicate the decision to the account email. Approved refunds are sent to the original payment method where possible. The bank or payment provider controls when the credit appears.

7. Partial refunds and account access

A proportional refund may be appropriate when only part of the paid service could be delivered. If a full refund is issued, access connected to that payment may end immediately. We will explain the amount and access effect when resolving the request.

8. Fraud, abuse, and chargebacks

We may decline a voluntary refund where there is evidence of refund abuse, fraudulent information, or deliberate misuse, without limiting mandatory legal rights. If you believe a charge is unauthorized, contact us and your payment provider promptly so the account can be secured.

9. Regional consumer rights

Some regions provide withdrawal, cancellation, or remedy rights beyond this voluntary policy. Accessing digital content can affect a statutory withdrawal right in some places. The checkout and consent flow must present any region-specific disclosure required by law. Where mandatory law is more favorable, it controls.

10. Contact

Submit refund requests through the support page below. Use the account email and do not include sensitive payment credentials.

Use the email associated with your OnlyFit account when contacting support.